Valley Plaza FAQs
GENERAL INFORMATION
Valley Plaza’s hours are Monday–Thursday: 10AM–8PM, Friday–Saturday: 10AM–9PM, and Sunday: 12PM–6PM.
Valley Plaza’s phone number is 661.396.2801.
Valley Plaza’s address is 2701 Ming Ave., Bakersfield, CA 93304.
To get to Valley Plaza, you should take the Ming Ave exit.
Valley Plaza is approximately 1.5 hours from Santa Clarita.
Yes, Valley Plaza supports mall walkers, and mall doors open at 9:30am.
You can find job openings for Valley Plaza by visiting www.valleyplazamall.com/en/jobs/.
Pets are not allowed at Valley Plaza but service animals are permitted.
No, backpacks are not allowed at Valley Plaza.
At Valley Plaza, children under 18 need to be accompanied by an adult.
The smoking policy at Valley Plaza is no smoking.
No, scavenger hunts are not allowed at Valley Plaza.
No, we do not have information about area hotels and the surrounding area for Valley Plaza.
No, we do not have information about local attractions near Valley Plaza.
No, mall gift cards are no longer available for online purchase. However, all previously purchased mall gift cards remain valid and will still be honored. For existing gift cards: • Check your balance: Visit AmexGiftCard.com/Balance or call 1-888-846-4308. • Questions or issues: Call 1-888-846-4308 for assistance. While we no longer have an online gift card program, we encourage you to purchase a gift card from one of our many retailers!
RESTROOMS & LOUNGES
The restrooms at Valley Plaza are located in the center court and in the Oasis.
The family restrooms at Valley Plaza are located in The Oasis food court.
The Baby Care lounges at Valley Plaza are located in The Oasis food court.
Yes, there is a place dedicated to nursing at Valley Plaza near the food court.
The general seating areas at Valley Plaza are located in the common areas.
SERVICES
Yes, Valley Plaza has a children’s play area called the Tot Lot, which is located next to Macy’s.
No, there are no children’s activities at Valley Plaza besides the children’s play area.
No, there are no designated drop off or pick up locations for rideshare at Valley Plaza.
Yes, there is a movie theater at Valley Plaza. For more information please visit: https://readingcinemas.com/valleyplaza.
No, there is not a farmers market at Valley Plaza.
No, there is not a dog park at Valley Plaza.
No, there is not a carousel at Valley Plaza.
No, there are no electric scooters at Valley Plaza.
Yes, there are massage chairs at Valley Plaza located next to Target and JCPenney.
Yes, gift wrapping services are available at Valley Plaza only during the holiday from December 15th - December 24th.
No, curbside pickup is not available at Valley Plaza.
There are no designated taxi service locations at Valley Plaza.
No, there are no shuttle services at Valley Plaza.
No, Valley Plaza does not offer jump starts.
The lost vehicle protocol at Valley Plaza is to contact security at 661.396.2801.
The towing protocol at Valley Plaza is to contact security at 661.396.2801.
No, Valley Plaza does not have a foreign currency exchange.
No, there is not a sales tax return service for international travelers at Valley Plaza.
STORES & DINING OPTIONS
No, there is no outdoor dining at Valley Plaza.
No, Valley Plaza does not have options for group dining.
PARKING & VALET
Yes, there is local parking at Valley Plaza in the parking lot.
Valet parking is available at Valley Plaza only from November 28 - December 26th by the north main entrance and near Macy’s.
No, there are no electric car charging stations in the Valley Plaza parking lots.
No, there is no preferred family parking at Valley Plaza.
SECURITY
You can contact mall security at Valley Plaza by calling 661.396.2801, ext. 1.
The lost and found at Valley Plaza is located in the Security Office.
Yes, Valley Plaza offers safety escorts; please call 661.396.2801, ext. 1.
Yes, Valley Plaza offers police assistance; please call 661.396.2801, ext. 1.
Please call 911 in case of emergency as Valley Plaza does not offer medical assistance.
Yes, Valley Plaza has a K-9/gun sniffing program.
AMENITIES
Yes, transit wheelchairs are available to rent at Valley Plaza next to the security office.
Yes, Zoomero Strollers are available to rent at Valley Plaza at the main entrance, H&M breezeway, and near Target.
The elevators at Valley Plaza are located in Center court.
No, charging stations are not available at Valley Plaza.
There is one ATM at Valley Plaza located near the food court.
No, there is no FedEx, UPS, or USPS drop off at Valley Plaza.
No, there are no bike racks at Valley Plaza.
MALL FEEDBACK
Valley Plaza’s mall management office is located next to the security office by center court.
You can submit feedback about Valley Plaza by emailing valleyplazaadmin@ggp.com or calling 661.396.2801 ext 2.